Process for Submitting Complaints Outside Due Process
The complaint should be communicated in writing, signed by the complainant, dated and submitted to the Division of Physical Therapy program director at the following address:
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Program Director, Division of Physical Therapy
P.O. Box 6000
Binghamton, N.Y., 13902-6000
The program director will contact or respond to the complainant within 14 days of receipt. If the complainant feels the matter is not resolved satisfactorily after discussing it with the program director, the complainant will be referred to the dean of Decker College of Nursing and Health Sciences.
The dean will contact or respond to the complainant within 14 days of being contacted. If the complainant feels the matter is not resolved satisfactorily after discussing it with the dean, the complainant will be referred to the University provost. The provost will contact or respond to the complainant within 14 days of being contacted. The provost's decision is final.
If the complaint is about the Division of Physical Therapy program director, the complainant may submit the written, signed and dated complaint directly to the dean of Decker College of Nursing and Health Sciences at the address below. The remainder of the process will be identical to that outlined above.
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Dean, Decker College of Nursing and Health Sciences
P.O. Box 6000
Binghamton, N.Y., 13902-6000
If the complaint is related to the clinical education curriculum, the written, signed and dated complaint must be submitted to the Division of Physical Therapy director of clinical education (rather than the division program director) at the following address:
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Director of Clinical Education, Division of Physical Therapy
P.O. Box 6000
Binghamton, N.Y., 13902-6000
The director of clinical education will contact or respond to the complainant within 14 days of receipt. If the complainant feels the matter is not resolved satisfactorily after discussing it with the director of clinical education, the complainant will then be referred to the division program director and the remainder of the process is identical to that described above. If the complaint is about the director of clinical education, the complainant may submit the complaint directly to the program director.
The Division of Physical Therapy handles all complaints consistently and equitably. There is no retaliation of any kind associated with complaints, regardless of the identity of the complainant. All records of the complaint, the process of resolution and the final decision or action are maintained in a confidential file by the program director's office staff for a minimum of five years from the date of complaint submission.
A complaint can also be filed with the accrediting body for physical therapy education: the Commission on Accreditation in Physical Therapy Education (CAPTE). To file a complaint with CAPTE, visit the .